Fair Play

1 Our Commitment to Fair Play

We believe every player deserves a fair chance to win. Our platform is built on principles of transparency, integrity, and equal opportunity for all players.

Game Integrity

Every game outcome is determined by certified random number generators, ensuring completely fair and unpredictable results.

Transparency

We provide clear information about game mechanics, odds, and our commitment to responsible gaming practices.

Equal Treatment

All players receive the same fair treatment, with no preferential treatment or manipulation of game outcomes.

Certified Fair

Our games are regularly tested and certified by independent laboratories to ensure fairness and compliance with industry standards.

2 Random Number Generation (RNG)

Our games use sophisticated Random Number Generation (RNG) technology to ensure that every game outcome is completely random and fair. This technology is the heart of our fair gaming commitment.

Certified RNG Technology

Our RNG systems use industry-standard cryptographic algorithms that generate millions of random numbers per second, ensuring unpredictable game outcomes.

Third-party tested and certified RNG systems
Continuous monitoring and validation
Regular audits by independent testing laboratories
Compliance with international gaming standards

How RNG Works

Understanding how our RNG works helps you trust in the fairness of our games:

Generates millions of random numbers per second
Each number corresponds to a specific game outcome
Results are determined at the moment you play
No pattern or predictability in outcomes
Cannot be influenced by external factors

RNG Testing & Certification

Our RNG undergoes rigorous testing to ensure true randomness:

Statistical randomness tests
Unpredictability verification
Non-repeatability checks
Scaling and seeding tests
Internal state analysis

RNG Security

Our RNG systems are protected by multiple layers of security:

Encrypted seed generation
Secure server environments
Access control and monitoring
Regular security audits
Tamper-proof systems

3 Game Mechanics & Odds

We believe in complete transparency regarding how our games work and what players can expect. Every game clearly displays its rules, odds, and payout information.

Return to Player (RTP)

Each game has a predetermined RTP percentage:

Slot games: 94% - 98% RTP
Table games: 95% - 99% RTP
Specialty games: 92% - 96% RTP
RTP calculated over millions of rounds

Volatility Levels

Games offer different volatility options:

Low: Frequent smaller wins
Medium: Balanced gameplay
High: Larger but less frequent wins
Clear volatility indicators on each game

Game Information

Detailed information available for every game:

Paytable and winning combinations
Bonus features and special symbols
Minimum and maximum bet limits
Game rules and instructions

Fair Gaming Features

Built-in features to ensure fairness:

Game history tracking
Real-time RTP display
Outcome verification tools
Transparent bonus conditions

4 Third-Party Audits & Certifications

We regularly undergo independent audits and testing to verify our commitment to fair play and industry standards. These certifications ensure our games meet the highest standards of fairness and integrity.

iTech Labs Certified

RNG testing and certification
Game fairness verification
Ongoing compliance monitoring
Mathematical evaluation

GLI Certification

Gaming Laboratories International
System compliance testing
Security assessments
Regulatory compliance

eCOGRA Approved

Player protection verification
Fair gaming practices
Responsible operator conduct
Dispute resolution standards

Regular Audits

Monthly RNG testing
Quarterly game audits
Annual security reviews
Continuous monitoring

Audit Reports

All our audit reports and certifications are available upon request. We believe in complete transparency and are proud to share our compliance records with players who wish to verify our fair gaming practices.

5 Security & Anti-Fraud Measures

We employ comprehensive security measures to protect the integrity of our games and ensure a fair gaming environment for all players. Our multi-layered security approach protects both the games and our players.

Technical Security

State-of-the-art security infrastructure protects our platform:

256-bit SSL encryption for all data
Secure servers with advanced firewalls
Regular security audits and testing
Multi-factor authentication systems
Automated fraud detection algorithms

Player Protection

Multiple measures ensure player account security:

Account verification procedures
Unusual activity monitoring
Protection against account takeovers
Secure password requirements
Session timeout for inactive accounts

Game Monitoring

Continuous monitoring ensures game integrity:

Real-time game activity monitoring
Suspicious pattern detection
Automated fraud alerts
Investigation of reported incidents
24/7 security team oversight

Policy Enforcement

Strict policies maintain fair play standards:

Zero tolerance for cheating
Swift action on violations
Account restrictions for suspicious activity
Regular policy reviews and updates
Clear terms of service enforcement

6 Responsible Gaming

Fair play extends beyond game mechanics to ensuring our platform promotes responsible gaming practices and player wellbeing. We provide tools and resources to help players maintain control over their gaming experience.

Player Protection Tools

Session time limits and reminders
Self-exclusion options
Reality checks during gameplay
Gaming history and statistics
Cool-off period settings

Education & Awareness

Information about game odds
Healthy gaming habit guidance
Problem gaming recognition
Support resources and help
Regular awareness communications

Our Commitment

We are committed to providing a safe and enjoyable gaming environment. For more information about our responsible gaming practices, please visit our Responsible Gaming page.

7 Reporting Issues

If you encounter any issues or have concerns about fair play, we encourage you to contact us immediately. We take all reports seriously and investigate thoroughly.

Fair Play Team

fairplay@cleofun.com

Game integrity and fairness issues

Security Team

security@cleofun.com

Security concerns and fraud reports

Customer Support

support@cleofun.com

General inquiries and assistance

Live Chat

Available 24/7

Instant support and assistance

What to Include in Your Report

Detailed description of the issue
Game name and session details
Screenshots or recordings if available
Date and time of occurrence
Your account username (never share passwords)
Any error messages received

Our Fair Play Promise

We pledge to maintain the highest standards of fairness, transparency, and integrity in all aspects of our gaming platform.

Player First
Your enjoyment and trust

Transparency
Clear, honest communication

Security
Protected gaming experience

Fairness
Equal opportunity for all

Last updated: January 1, 2025 | Questions? Contact us at fairplay@cleofun.com

Fair Play Commitment